This policy is a draft and must be reviewed by a legal adviser to confirm it matches the Protection of Personal Information Act, 4 of 2013 (POPIA) and your actual data practices.
1. Who we are
This website, lenashsigns.co.za, is operated by Road Signage Africa, trading as Lenash Road Signs, a BoldMedia Group company. We are the responsible party for the personal information described here.
2. Information officer
Our information officer is You can contact them through the contact page or on 073 625 5637, 063 132 8088, 063 253 5542 or 067 741 0422.
3. What information we collect
- Contact details – name, company, email address, phone number and delivery address you give us when you order, request a quote or contact us.
- Order and quotation details – products, quantities, artwork and instructions.
- Account and credit information – if you apply for credit with our accounts department.
- Site photos and files – photographs, plans or artwork you send us.
- Technical data – IP address, browser type, pages viewed and similar data collected through cookies and server logs.
4. Why we use it
- To respond to enquiries and prepare quotations.
- To process, deliver and invoice orders, and arrange installation.
- To assess credit applications.
- To keep records required by law, such as for tax and accounting.
- To maintain and improve the website.
- To send you marketing, only where you have agreed or the law allows, with an easy way to opt out.
5. Lawful basis
We process personal information where it is necessary to perform a contract with you or take steps at your request, where the law requires it, where it serves a legitimate interest of ours or yours that does not unfairly affect you, or where you have consented.
6. Who we share it with
We share personal information only where needed, for example with delivery and installation providers, payment and accounting service providers, IT and hosting providers, and professional advisers. We may also share it within BoldMedia Group where necessary to serve you. We do not sell your personal information.
7. Security and retention
We take reasonable steps to protect personal information against loss, misuse and unauthorised access. We keep information only as long as needed for the purposes above or as the law requires.
8. Your rights
Under POPIA you may ask us to:
- confirm whether we hold information about you and give you access to it;
- correct or delete information that is inaccurate, outdated or unlawfully held;
- object to certain processing, including direct marketing; and
- withdraw consent where processing is based on it.
You may also complain to the Information Regulator if you believe your information has been mishandled.
9. Cookies
Cookies are small files stored on your device when you visit a website. We use them to make the site work, remember your cart, and understand how the site is used.
- Essential cookies – needed for the cart, checkout and security.
- Analytics cookies – help us see which pages are used so we can improve them.
- Marketing cookies – used only if we run advertising.
You can block or delete cookies in your browser settings. If you block essential cookies, parts of the site such as the cart may not work.
10. Links to other sites
Our website may link to other websites. We are not responsible for their privacy practices.
11. Changes to this policy
We may update this policy and will publish the current version on this page.
12. Contact
For privacy questions or to exercise your rights, use the contact page or call 073 625 5637, 063 132 8088, 063 253 5542 or 067 741 0422. Our terms and conditions also apply.