This page is a draft. It must be reviewed by a legal adviser, including against the Consumer Protection Act, before it is relied on.
Our approach
We want you to get the right product. Please check your order carefully when it arrives and contact us promptly if something is wrong. This policy explains what we can and cannot take back. It does not limit any rights you have under South African law.
Items we cannot take back
- Custom-made items. Signs, stickers and other products made to your wording, size, colours or artwork are produced specifically for you. They are excluded from returns and refunds for change of mind or ordering error, once you have approved the order and artwork.
- Items cut, drilled, installed or altered after delivery.
- Items damaged after delivery by misuse, incorrect installation, weather, accident or vandalism.
Custom items that arrive defective, or that do not match the approved proof, are covered by the defects process below.
Standard stock items
If you ordered a standard catalogue item and no longer need it, contact us. Returns of unused standard items in original condition and packaging may be possible.
Return of goods for change of mind is not automatic. We will tell you whether we can accept the return before you send anything back.
Reporting defects, damage or wrong items
Take these steps as soon as you find the problem.
- Check on receipt. Note any visible damage on the delivery note if goods are delivered to you.
- Contact us promptly. Call 073 625 5637, 063 132 8088, 063 253 5542 or 067 741 0422 or use the contact page.
- Send details. Give your order or quotation number, the name it was placed under, the product and sign code, and a description of the problem.
- Send photos. Photograph the item, the packaging and the problem, including the label or code if visible.
- Keep the goods. Keep the item and packaging until we have responded. Do not install a sign you believe is defective.
What we will do
We review your report and may ask for more information. If we agree that the item is defective, damaged in transit, or not what you ordered, we will, at our discretion and as appropriate, replace it, repair it or refund you. If the error was ours, we will arrange collection or replacement of the incorrect goods.
If you ordered the wrong item
Check the sign code, size and material on your order before you place it. Our ordering guide and size guide are there to help. If the wrong item was ordered by mistake, tell us immediately. Whether we can help depends on the product and its condition, and custom items cannot be changed once production has begun.
Refunds
Approved refunds are made to the original payment method, or as otherwise agreed with you.
Artwork and proofs
For custom signs, you are responsible for checking the wording, spelling, sizes and artwork before approving. Artwork changes to correct problems, and additional proofs, are charged for, as set out in our terms and conditions.
Your legal rights
Nothing on this page removes any right that you have under the Consumer Protection Act or other law.
To report a problem, call 073 625 5637, 063 132 8088, 063 253 5542 or 067 741 0422. To place a new order, visit the shop or request a quote.